Frequently Asked Questions
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at [email protected] as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
We accept VISA, Mastercard, American Express, Discover Card, Dinners Club, JCB, Apple Pay & Google Pay.
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit www.bobox.shop and log into your customer account to check the order status at any time. If has received payment, the order status will show “Processing”.
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Please read our Shipping Policy page for more info.
Yes, we can send your order to a different address.
Once we ship out your order, you should receive a shipment confirmation number within 24-48 hours through email to track your order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier’s system.
If you have any concerns with your order, please contact our support team at: [email protected] and they will be glad to assist you. Most emails are answered within 1 business day.